Letters from our
Customers
The following is a running
list of some of the letters we have received
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I'd also like to take a
second to tell you that I am really happy with
the service provided by Jim in support. Recently
I have had to deal with several issues related
to several of my client sites and my own recent
conversion to the new servers. Throughout all of
them, he has been quick to respond and very
helpful in helping me address each of the
problems. I have around 25-35 clients using
Netfronts now, and keeping them all happy
requires a decent amount of Trouble Ticket
submissions! I just wanted you to know that from
a customer's perspective, Jim is doing an
excellent job.
Bill
4-15-04
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Chris -
after 3-4 years of being with your company I
have to tell you that you are by far the best
that I have dealt with here in the US and
abroad! I constantly recommend your company to
friends and business colleagues alike. I love
you all! Congratulations for not only a great
company, but great customer service. I hope it
only gets better from here on in!
Martine Locke 4-30-04
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Hey Chris,
First of all, I’d like to thank you for the
INCREDIBLE service we’ve received from you over
the past 5 years. It’s truly been a pleasure
working with NetFronts (we were actually with
you when you were still KBS) and I’ve been very
encouraged by your commitment to excellence.
Your tech support group is the best in the
business, and I try to make sure they know it
when I interact with them.
Donnie Fischer
4-28-04
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I've
said it before and i'll
say it again: the technical customer service
support at
netfronts is great!
As a novice when
it comes to 'designing' a website and the behind
the scenes code, the
netfronts tech team
has repeatedly come to the rescue as
i continue
to muff things up. (to
you it may be simple but to me it's like
navigating the
nyc transit
system in
brownsville
*shudder the thought* which is in
brooklyn,
new
york.
can you say murder
capital?!??) now in
closing a la bartles
and
james: THANK YOU for your support.
Cheryl Mann
4-1-04
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Hi,
Just wanted to let all of you at Netfronts know
that I'm very happy with the service that I have
gotten and the support from your tech's.
I plan on being a customer for a long time.
Sincerely,
Donald F. Miller 2-26-04
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Lee,
Thanks for the quick work... The changes were
exactly what we needed. I genuinely
appreciate yours and Netfronts continued
excellent customer service – you folks are
certainly deserving of your growth and
success.
Thanks again!
Paul 2-5-04
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Thank you for the quick response. I
thought that was the case, but I
wanted to be sure. I must say that I am very
impressed with Netfronts.
The tech support is very responsive. I am a
web developer and I will
begin to use Netfronts as a hosting solution
for my clients in addition
to my own domains. I will surely recommend you
to others. Kudos to
you.
- Bill 1-22-04
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Greetings!
A+ service! You guys have been awesome. Thanks a
million!
Jim Lippucci 1-18-04
www.soullessdomain.com
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Steve,
Thanks for the fast response. That impressed me
more than anything. I
will be signing up soon, due in large part to
the fast turn around on
this issue. Once I get everything straight in
my business model I will
definitely sign up.
Thanks,
Clint 7/11/03
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Thanks for all of your quality
customer service,
you just don't see that anymore.
Brian 7/10/03
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Kevin,
T H A N K S - Everything is Great.
Thanks to you, Netfronts has great Customer
Service.
John 7/5/03
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*Someone writing about Netfronts*
a) Uptime
Monitored by a 3rd party
free Internet service to have been absolute
100% since I started monitoring some 3-4
months ago. A definite 10.
b) Management of site
The best web site
management tools I have come across so far;
the ability to edit, upload and download files
right off the server, as well as Detailed
information about who is visiting the site and
where the come from, transfer, pageviews,
etc... Another definite 10.
c) Ease of updating site
With Front Page it is as
simple as hitting a button. 10
d) Tech support
Prompt response to all my
questions and always helpful when I have a
problem with the site. Last month they gave me
a free GB monthly transfer for a year because
my site was running over my allocated limit.
10+!
e) "Site statistics" report
They give more information
than I usually care to look up (see "b"). Very
complete! 10+
f) Overall experience
Lets just say that with a
site as popular as mine (18000 monthly
visitors, now approaching 900 000hits/mo), I
have had 2 offers so far for free hosting from
people who appreciate my content and don't
think I should be paying to have it up, but I
am yet to take up any of those offers because
I find it hard to believe that there is a host
out there which will give me as good service
as what I get from Net Fronts. 10+.
Jeff 7/4/03
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Dear
Netfronts,
I am writing
you to tell you how unbelievably pleased I
am with both your company and, more
importantly, your customer service. I have
been a web designer for the past 5 years,
just recently becoming the network admin.
for a corporation after graduation. I have
used many different hosts for a large amount
of customers in many different areas. I
have always been extremely disappointed, as
well as many of my clients, with the service
and turnaround with hosting. I took a big
chance, as anyone will, joining up with a
new host for my most recent customer
www.shamrockfilmsales.com , because they
are only as good as you think they MIGHT
be... there is really never a way of
actually knowing. Netfronts, however, has
brought web hosting to a new level! Whereas
Icom.com would ignore emails, phone calls,
or any troubleshooting request, Netfronts
has been on the ball and seems to actually
value the customer. Believe me, I NEVER
write letters like this to anyone, but the
time should be taken to let you know what a
fantastic business you are running!
I am in the
process now of turning every client I have,
and have had, onto your host. From the ease
of Frontpage extensions, automated tracking,
and WebMail especially, you have saved me
both the time and money that you will never
know!!!! Much thanks guys and keep up the
good work!
Sincerely,
Kevin
5/30/03
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Hello,
I
obtained the above mentioned domain and
Netfronts as my host a couple of days ago
and I just wanted to make a couple of
comments.
First, and foremost, my contact –
Jeremy – was positively OUTSTANDING in his
explanation of all packages and his
responses to my many questions were answered
fully.
I could not ask for anything more!
I had been having an extremely
stressful situation with trying to get
LevaCam registered and hosted by a company I
had for a year (under a different domain
name) and after 11 days of dealing with them
I managed to find Netfronts and
Jeremy……….what a blessing!
Within minutes – practically as we
spoke – my site was up and operational,
something that quite frankly took my breath
away!
I’ve spent the afternoon making up a
small home page to not only put something
“up there” but also to “test the waters”
with how your company, and it’s vast amount
of help areas and offers, operates.
It took me all of 10 minutes to
change my main password, create 3 e-mail
addresses (which will be forwarded until I
get the site fully operational), set up a
counter, and start work on a Mailing List.
I browsed many of the areas in my
personal Control Panel and quite frankly
couldn’t believe what I was seeing!
The ease with which this was all
accomplished was amazing and in about 30
minutes I expect to upload the one main page
I have created today.
Your company not only has extremely
reasonable rates, but the customer service
(which, in the US is practically nil
lately), mainly Jeremy, cannot be described
by any other word except OUTSTANDING.
You have so much more to offer than
the prior host I had – they didn’t have a
clue what the holdup was on my site and I’m
sooooooooooooo glad they didn’t!
I would have never found your company
and now that I have I shall recommend you to
whoever will listen!
The numerous options you offer
through the Control Panel are such that
aren’t offered by any other company that *I*
know of.
Even though it’s only a single web
page that I’ve created with Dreamweaver this
afternoon, I cannot help but feel so much
more “professional” in a business I hope to
one day start from my home.
The main reason for this feeling is
what Netfronts has to offer, the ease of
navigation on your site, and the
professionalism that you generate on every
page of your own site!
If only I could achieve that same
feeling as people who visit my site leave
with then I will be totally content in my
efforts.
Having my own business and a fully
operational website has been a dream of mine
for years and even though I did have one for
a year I never developed it beyond the
initial “under construction” page.
Jeremy
and your company has made it so I cannot
wait to “sink my teeth” into this project
and business; you truly are an inspiration
and I cannot thank you enough.
I must say, I’m still a little
“shocky” as to the speed with which Jeremy
set up the site and I received my
confirmation e-mails.
Just that alone has given me
incentive to get moving on this business and
start work on the site itself.
I
could go on and on about how I’m feeling
right now but I think I’ve covered just
about all the bases in this e-mail.
Once the site is up later today and I
see it there then I hope I can calm down a
little!
You have no idea what this site and
hopefully a successful home-based business
means to me and I truly believe that having
so much trouble with the other host company
was really meant to be!
I am blessed!
Thank you so much – do have a great upcoming
weekend – and if you can, please pass on a
copy of this e-mail to Jeremy. He is truly
an asset to your wonderful company!
Warm Regards,
Camy
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Thank you for your speedy
response and time.
Trish 11/18/02
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Tim,
I really appreciate you getting back to me in
such a timely manner. I really enjoy your
service and support. Thanks again.
Joe 10/12/02
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Dear KBS,
Being in the web design
business for over five years, I have been so
pleased with your services. I am a reseller
and have brought over about six clients. You
have the most PROFESSIONALISM and helpful
staff. If there ever seemed to be a problem,
you always jump right on it, and inform us
immediately with information. You are by far,
the most reliable hosting company, and I will
continue to be a reseller for KBS for as long
as my company is in business.
Thank you,
Shawn 9/17/02
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Thank You , You guys are
great!!!!!!!!!!!!!!!!!
Terry 9/16/02
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Kevin:
You are a "customer service individual". Thank
You for your response and
consideration.
David 9/12/02
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Dear Steve and/or Kevin,
Thank you so much for all of the tech support.
I am used to macs and with
this web site I was trying to do everything on
my father's pc. Also it was
my first time uploading and therefore had no
idea what I was doing. You are
a great help and I couldn't have my site up
without you.
Thanks again,
ellie
9/12/02
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Let me say right away that
moving to KBS was one of the best decisions
I've ever made. The service is always fast,
error free and extremely flexible.
Brian 9/2/02
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I want to thank all of the
support staff. In getting gdmisa.com up, I
have asked a handful of questions over the
past week to your support staff. You have
given me great, timely responses. I am going
to recommend you to everyone.
Most of the site is up, and
things are going great.
Thanks!
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Mark 8/30/02
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Thank You! Outstanding
support! You're responses are faster than any
other host I've ever used...thank you!
Randall
8/20/02
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Lee, many thanks - that did
it! You've made my day!! :)
Jim 8/19/02
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You've been so wonderful &
quick to help me out when I've had problems. I
greatly appreciate your time & help.
Julie 8/13/02
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Thank you VERY much for all
your help- you guys have been great!
Tim 8/12/02
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Steve,
Thanks for the HELP!!!!!!, If you look at
my site, I changed it, but
the Steve that I'm talking to in that is NOT
you. So don't get upset with
me....Again, THANKS for the help, (I'm like a
kid with a new toy), I'll try
not to make your jobs to tuff.....
**** You and Kevin have been great!!!!!!
Don 8/10/02
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thank you very much for the
usual prompt service!
paul 7/13/02
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You guys are the best!
Thanks, Robert 7/13/02
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Guys,
Just a quick note to tell ya that everything
is going smooth. Thanks
for all your help! Don. 6/6/02
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Thank-you for getting back to
me so quickly. You guys are doing a great job,
keep up the good work! Ryan 6/2/02
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I know that lately
you have been receiving a lot of letters from
me, and I just wanted to say that the service
at KBS is the best and the main reason why I
chose to do business with you. Thank you.
Alex 5/28/02
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This was virtually my first
time putting up a
website and I found the Creation Tools to make
it a simple and easy step by
step process. Even when I did encounter
problems, your support was
outstanding.
Thanks, Michael 5/26/02
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Dear Mr. Marks;
I just wanted you to know what a great job
Kevin, in technical support,
does. He always provides a level of support
far superior to that of most
companies. He is extremely responsive and
always helpful.
I began a web design and development company
in Oct. after leaving the law
profession. If things progress as I plan, I
should have many more clients
who I will not hesitate in signing up with KBS.
Not long ago, I happened to
be at a client's facilities when a company
from San Diego called to ask
about KBS. I recommended your company highly
because of the speed and
reliability of your equipment, your reasonable
rates and, in particular, the
quality service that Kevin provides.
I have been involved in business for nearly
thirty years, and for several of
those years as an employer. You are very
fortunate to have a conscientious
employee like Kevin.
Sincerely,
Michael
5/24/02
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Thank you for such a rapid
response!
It is nice to see that you hold true to your
word.
Also I am very impressed with the fast
response that I have received with
everything so far.
Thanks again for the help.
Sincerely,
John
5/24/02
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